Frequently Asked Questions

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Getting Started with Tutor Real

How can Tutor Real help?

Tutor Real is a great tool for anyone needs help grasping an academic subject, preparing for a test or working through a piece of writing. Tutor Real allows you to work with a personal tutor face-to-face via video chat to answer all of your questions.

How does Tutor Real work?

To get matched up with a tutor, simply visit www.TutorReal.com and search for the subject you'd like help with. We'll find an expert tutor who's currently online and ready to work with you within minutes. After approving the tutor, you'll be connected with him or her in an online video chat where you can work together for as long (or short) as you wish. When all of your questions have been answered, simply end the session, and you'll be charged for only the time you used (minimum of 5 minutes).

What do I need in order to use Tutor Real?

To work with a tutor on Tutor Real, you must have access to a computer with a webcam and have a valid credit card or debit card.

How do I sign up for Tutor Real?

To sign up for Tutor Real simply visit our homepage and search for the subject you need help with. While we find you a great tutor, you'll be able to enter you information and create an account.

Who can use Tutor Real?

Anyone ages 13 and up can sign up for Tutor Real.

Using Tutor Real

What subjects can I get help with?

Tutor Real can help with all subjects from an elementary through college level. If there's a subject that you can't find in our search box, please let us know at support@TutorReal.com so we can add it.

How will I work with my tutor?

As soon as we find a great tutor to help you, we'll show you his or her information for approval. When you accept the tutor, you'll be connected with him or her via video chat. From there, you two are free to discuss anything you need help with.

Who are the tutors on Tutor Real?

All Tutor Real tutors are students at (or graduates of) top-25 universities. (See the list here.) Studies have shown that better educated individuals are more effective teachers, so we want to ensure that you're working with the best tutors out there. We also interview each of our tutors personally so we can guarantee that you'll be working with a great teacher.

Can I choose my own tutor?

Currently, there's no way for users to select a specific tutor, but we will show you information about your tutor before you are connected. If you'd like, you can request for us to find someone else. If being able to select your own tutor is important to you, please email us and let us know! We'd love any feedback at support@TutorReal.com.

What happens if I don't like my tutor?

While we are confident that you will have a great experience with your Tutor Real tutor, if you have any issues, you can report an issue directly from your video chat session, or let our team know after the fact at support@TutorReal.com. We'll do our best to follow up as soon as possible and refund the session as we see appropriate.

Billing

How much does Tutor Real cost?

Your first 10 minutes on Tutor Real are completely free. After that, working with a tutor only costs 50¢/minute. (As a courtesy to our tutors, there's a minimum session length of 5 minutes.)

How will I be charged for the time I work with a tutor?

When you sign up for an Tutor Real account, you'll be asked to enter your credit card information. After each session with a tutor, the duration of the session is logged and your card is charged accordingly. You'll receive a receipt for the transaction via email.

In what time increments will I be charged?

You will be charged 50¢ for every new minute that you work with a tutor. For example, working with a tutor for 7 minutes and 45 seconds would cost $4. (As a courtesy to our tutors, there's a minimum session length of 5 minutes.)

When will my credit card be charged?

Your credit card will be charged within one week of any session with an Tutor Real tutor.

Account

What information is required to sign up for Tutor Real?

To sign up as a student, you must provide your name, email address, age and credit card information. Additional information is required to sign up as a tutor. To learn more, visit the Tutor FAQ.

How do I update my account information?

To update your account information, visit http://TutorReal.com/profiles/edit/

How do I change my password?

To change your password, visit http://TutorReal.com/accounts/resetpassword/

I forgot my password. What should I do?

Visit http://TutorReal.com/accounts/resetpassword/ and enter your email address. We'll email you a link to reset your password.

How do I delete my account?

If there's something you don't like about TutorReal, we'd love to hear your feedback so we can try to improve the website for you. You can reach us at feedback@TutorReal.com. If you'd still like to delete your account, you can do so by emailing support@TutorReal.com.

Company

What does it mean for TutorReal to be in 'Alpha'?

TutorReal is a new website and we are constantly working with users like you to make it the best service possible. This means that you may find things on the site that aren't perfect - we'd love your feedback so we can improve them as soon as possible. Please email us at any time at feedback@TutorReal.com.

Who runs TutorReal?

TutorReal was started by Alison Johnston, Dan Johnston and Joey Shurtleff. You can learn more about us here.

Where is TutorReal located?

TutorReal is headquartered in San Francisco, CA, but we work with students and tutors all around the country. Our office mailing address is: 524 Union St. San Francisco, CA 94133

How can I get in touch with TutorReal?

You can email us at support@TutorReal.com - or find more ways to get in touch here.

Tutors and employees

Who can tutor for TutorReal?

Anyone who attends or has graduated from a top-25 university is eligible to tutor for TutorReal. (See the list here.) Tutors must also have a computer with a webcam and a Facebook account. After signing up, we'll conduct a brief interview over video chat to confirm your teaching ability. Begin registering here: http://TutorReal/become-a-tutor/

What jobs are available at the TutorReal headquarters?

Check out our jobs page here: http://TutorReal.com/about/jobs/.